Customer acquisition and loyalty – Use case Home Decor & Garden

Home Decor & Garden

In a rather concentrated market (60% of decoration sales are generated by only twenty or so retailers and 70% of gardening sales by traditional retailers), the players in the home decoration and garden sector are facing strategic challenges: taking into account and adjusting to the second-hand market, the necessity of thinking about their CSR strategy to offer more responsible products, the creation of new customer experiences and the challenge of conquering new targets. (source Xerfi).

Push articles, special offers or informative content

Bring visitors back to your website

Generate online sales or through the click&collect service

Highlight services (e.g. schedule appointments in stores)

Keep in touch with the visitors leaving your website without giving a contact point

Build your own subscriber base

Gain new audiences

Extend brand awareness

Develop your drive-to-stores strategy (e.g. store locator or location-based messages)

Customer acquisition and loyalty – Use case Home Decor & Garden

Issues affecting the Home Decor & Garden sector

The emergence of pure players and the health context of the last few years have led the traditional leaders to reinvent themselves by offering sites with qualitative visuals and a well thought-out structure, but also by using conversational tools to allow Internet users to benefit from the same expert advice as in stores. Some players have also opted to diversify their offer, through the development of marketplaces or service ranges.

Despite this, transformation rates remain higher in stores than on the web. Web Push Notification already allows many players in the sector to communicate their promotional offers in real time, to bring the Internet user back to the store as part of a drive-to-store strategy, but also to highlight the services deployed.

Satisfied customers

Acquisition loyalty home decor garden matelas vert logo
Acquisition loyalty home decor garden Jardin deco logo
Acquisition loyalty home decor garden Gamm Vert logo
Acquisition loyalty home decor garden Design Market logo
Acquisition loyalty home decor garden Made In Design logo
Acquisition loyalty home decor garden Tediber logo
Acquisition loyalty home decor garden Usine Street logo
Acquisition loyalty home decor garden Maison de la Literie logo

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Customer acquisition and loyalty – Use case Home Decor & Garden

Download the Home Decor & Garden use case

Discover practical examples of campaigns that can be deployed for developing client retention and acquisition in the Home Decor & Garden sector.
Consult the average conversion rates, costs per conversion and ROAS of our clients in this sector.

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